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1st Line Support - OUTSIDE IR35

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Infrastructure & Support

  • Job type:

    Contract

  • Salary:

    £130 - £150 per day

  • Contact:

    Luke Wood

  • Contact email:

    luke.wood@oscar-tech.com

  • Job ref:

    LW/FL_1657207384

  • Published:

    about 1 month ago

  • Duration:

    3 Months

  • Expiry date:

    2022-08-06

  • Startdate:

    2 weeks

  • Consultant:

    #

Role: 1st Line Support

Day rate: £150 OUTSIDE IR35

Start: 1 Week

Work Pattern: Hybrid 3 days a week onsite

  • Provide 1st Line Service Desk Support
  • Support users in diagnosing and resolving or correcting hardware/software problems.
  • Working knowledge of Win10, O365, Email, Password reset and AD
  • Install, maintain and troubleshoot hardware/software according to company standards; reconfigure existing systems and/or perform system upgrades as required.
  • Log all incidents with appropriate documentation and troubleshooting as requested by 2nd Line and 3rd Line support teams.
  • Route incidents to appropriate support teams as per described troubleshooting steps and knowledge base articles.
  • Monitor and escalate incidents until resolution, closure or the appropriate group has accepted.
  • Operate in a specified role within Service Desk (Training, Knowledge Base, Process, Ticket reviews).
  • Participate in projects as assigned

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