1st / 2nd Line ICT Support Assistant

  • Location:

    Erdington, West Midlands

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £23000 - £24680 per annum

  • Contact:

    Stella Kiselyova

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


1st/2nd Line ICT Support Assistant - Birmingham - £23,000 + Car Allowance - Opportunity to travel!!!

What's in it for you?

This is a rewarding role ideal for somebody looking to further their technical knowledge and experience whilst supporting one of UK's most established care and support charities. This ICT Support Assistant role will allow you to gain insight into the business processes of an NGO as you take on a variety of responsibilities, working on a hybrid basis. You will become part of a proactive, collaborative team of individuals who are passionate about giving back to the local community and providing support to those struggling to find secure housing. To help you travel from site to site, the company also offer a guaranteed car allowance.

The Role

The ideal candidate will be comfortable communicating with internal and external customers, ensuring any ICT support requests are kept up to date and resolved in the most efficient way. Performing 1st/2nd line duties, you will report regularly to the ICT manager and other colleagues to ensure that KPI's are met and colleagues are up to date on the latest ICT systems. You will have a proactive, positive, determined attitude whilst providing first and second line IT support, including assisting with hardware and software troubleshooting in a confidential manner.


  • Experience with Helpdesk, PC/mobile builds, general problem solving, networking
  • Office 365 & Active Directory
  • Windows OS
  • Excellent communication & interpersonal skills
  • Full clean driving license

The Company

With almost 60 years of delivering support services to disadvantaged groups across the Midlands, this company places its workers and customers at the heart of its foundation. In partnership with Local Authority Partners, this company takes pride in its high ethical standards and promises to maintain integrity as their core values. From building homes to providing mental health services, this charity has invested time, funding and effort to develop a service that provides their residents and customers with hope and trust.

1st/2nd Line ICT Support Assistant - Birmingham - £23,000 + Car Allowance - Opportunity to travel!!

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