2nd Line Engineer

  • Location:

    York, North Yorkshire

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £27000 - £32000 per annum + plus benefits

  • Contact:

    Erica Jenkinson

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


2nd Line Support Engineer - York - up to £32k

Are you an experienced IT Support Engineer looking for a fresh new challenge within a rapidly growing, inclusive and incredibly supportive company offering unlimited opportunity for growth and progression?

I am looking for an ambitious 2nd Line Engineer who is looking for a role they can progress in and get hands on with a vide range of technologies to work within a supportive team based in York.

Not only are they massive on quality, diversity and inclusion, but they also offer a fantastic range of benefits!!

What's in it for you?

  • Life insurance
  • Maternity, paternity, surrogacy and adoption leave
  • Cashback on healthcare
  • Educational courses paid for
  • Reward and recognition incentives
  • Minimum 6 weeks annual leave
  • Buy and sell holidays
  • Wellbeing Support
  • Regular pay reviews
  • Flexible working

The role

  • Assist the team resolve tickets and escalate to 3rd parties as necessary
  • Ensure tickets are correctly prioritized and triaged
  • 2nd Line Experience
  • Mentor and teach other members of the support team
  • Office 365
  • Manage relationships with 3rd parties
  • Ensure a high level of customer service and communication with end users
  • When needed work on ad-hoc requests or projects
  • Be able to diagnose and resolve common software and hardware issues
  • Work to meet deadlines in an environment where priorities can change quickly


  • Office 365
  • Windows Server - Active Directory (Azure AD), DHCP, DNS, Group Policies
  • Exchange and cloud migration technologies
  • Network topologies (LAN/WAN) - Firewalls, switches, VPNs, routers, WIFI
  • Cloud (Azure/AWS/Hosting)
  • Windows operating systems
  • Hardware: Servers, Desktops, Laptops, Printers

Want more info? Email erica.jenkinson@oscar-tech.com for more information or to apply NOW!!

2nd Line Support Engineer - York - up to £32k

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