2nd Line IT Support Engineer - MSP - Remote

  • Location:

    Bournemouth, Dorset

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £25000 - £35000 per annum

  • Contact:

    Stella Kiselyova

  • Contact email:


  • Job ref:


  • Published:

    15 days ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Stella Kiselyova

2nd Line IT Support Engineer - Up to £35k - MSP - remote working, progression, share schemes !!!

What's in it for you?

Do you want to join an established MSP and further your career within an internationally renowned business? Do you enjoy learning new technologies? If yes, this could be a great challenge. This managed service provider offer hybrid remote working, cycle to work programs, mental health care services and share schemes! This opportunity is a long term chance to progress into other areas of IT, for instance 3rd line support, project management or tech sales to name a few. They value your personal and professional development so if you would like to join a supportive team read on...

The Role

With this role you will be required to attend training in the Wimborne office for the first few weeks as you get used to systems and meet the team. After the onboarding period, the rest of the work will be mainly remote with some visits to an important client's Southampton office on a rotation basis with 2 other engineers.

As a 2nd Line engineer you will play an important role in shaping the development of 1st line engineers, acting as a mentor and point of escalation for them. You will provide remote (ocassionally onsite) support for managed service provider clients and no day willl be the same! From resolving networking issues, to windows troubleshooting and working with virtualised environments this second line position will help you expand your skillset within overall IT support and infrastucture. On a daily basis you will also work with technologies such as VMware, Office 365, Microsoft Exchange, Active Directory, DNS, DHCP, printer & server hardware and more!


  • Excellent communication skills
  • Office 365
  • Active Directoy
  • Networking Fundamentals (TCP/IP, DNS, DHCP)


  • MSP Experience
  • VMware/Hyper V
  • IT related certifcations (eg. degree, Microsoft, ITIL)
  • Knowledge and understanding of hardware and software components (printers, desktops)

The Company

This business is recognised as one of the UK's most established office technology providers and as a managed service provider they create solutions for over 3000 organisations aross various industries. This award winning company are undergoing a rapid series of growth across the UK with new offices in Scotland and plans to expand further in the South West with offices in Bristol, Wimborne, Plymouth and Exeter to name a few. Now is a great time to join them on a long term journey that will support you in your career and provide you with stability. With services amongst managed print, IT Support, IT Infrastructure and Cloud there is always room for ideas and future plans!

2nd Line IT Support Engineer - Up to £35k - MSP - remote working, progression, share schemes !!!

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