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2nd Line Support

  • Location: London
  • Salary: £31000 - £36000 per annum + Benefits
  • Job type: Permanent
Sorry! This vacancy has now expired.

Job Description

2nd Line Support - Microsoft, Office, Windows, Active Directory, Hardware
London, £31,000 - £36,000

2nd Line Support Engineer required by a non profit organisation based in central London who are currently looking for someone to provide 2nd Line Support to 100 - 150 internal users covering Windows 7 / Windows 10, Office 365, Microsoft Office 2016, Video Conferencing software, Active Directory, and Hardware including Printers, Desktops, Laptops, iPhones / iPads, and some Mac's.

What the 2nd Line Support Technician will receive:

  • Starting Salary £31,000 - 36,000 Per Annum
  • Pension Plan
  • Benefits Package
  • 27 Days Annual Leave
  • Lunch Allowance (can be taken monthly or annually)

The 2nd Line Support Role:

We are looking for someone who is comfortable / competent working independently and with minimal supervision. This will be the sole 2nd Line Support role within the business and will not be a desk based team position. The role is to provide email, telephone, and face to face support to users across the business (mainly in the London office and also remotely to home workers / two smaller offices in the UK). We are looking for someone who is able to not just support, but also educate users so that they can support themselves if a problem reoccurs. Excellent communication skills at all levels are essential.

The company currently has approximately 150 staff, of which 6 make up the IT / Technical team.

Experience Required:

  • Windows 7 / Windows 10 Support
  • Microsoft Office 2016 Support
  • Break Fix
  • Office 365
  • Hardware / Software Support
  • Video Conferencing Support
  • MAC Support
  • Active Directory (Ideally Group Policy work)
  • Any Citrix knowledge would be beneficial
  • Excellent communication skills at all levels
  • Excellent customer service skills
  • Ability to train / educate users

Excellent opportunity for a 2nd Line, or experienced 1st / 2nd Line Support Engineer to secure a role working with a great organisation based in the centre of London. They offer a very competitive salary, and are keen to hire as quickly as possible. Please submit your CV as quickly as possible.

London, £31,000 - £36,000
2nd Line Support - Microsoft, Office, Windows, Active Directory, Hardware

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