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2nd Line Support

  • Location: Dorset
  • Salary: £150 - £151 per day
  • Job type: Contract
Sorry! This vacancy has now expired.

Job Description


The main duties for this role are as follows:

  • Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
  • Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
  • Application management (Install/Patches/Updates)
  • Providing general desktop support for all user, whilst giving priority to VIP users where necessary
  • Logging tickets on the Service Management software where users are dealt with directly

Key skills required for this role are as follows:

  • ITIL (Ideally certified, but we would consider candidates that have completed the course)
  • Active Directory
  • Microsoft Windows OS
  • Microsoft Office/Office 365
  • MS Exchange
  • Assenting/Licence Management
  • Patch Management for Desktop/Laptops
  • Hardware Support/Build Management

Oscar Technology Limited is acting as an Employment Business in relation to this vacancy.

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