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3rd Line Support Engineer

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £31000 - £40000 per annum + Plus benefits

  • Contact:

    Erica Jenkinson

  • Contact email:

    Erica.Jenkinson@oscar-tech.com

  • Job ref:

    PR/332566_1659178816

  • Published:

    11 days ago

  • Expiry date:

    2022-08-29

  • Startdate:

    ASAP

  • Consultant:

    Erica Jenkinson

3rd Line Support Engineer - Leeds - Up to 40k DOE

Windows Server, Active Directory, Microsoft 365, Exchange, Azure, MDM, HyperV / Hyper V, Networking, Firewalls

What's in it for you?

  • Full benefits package & pension
  • Award winning MSP
  • Contemporary/Modern tech stack

This opportunity is for a driven 3rd Line Support Engineer who is eager to get stuck in and progress their IT career!

The 3rd Line Support Engineer Role

  • Providing 3rd line technical support for hardware and software issues.
  • Final escalation point for the support team.
  • Root cause analysis specialist.
  • Have a clear understanding/appreciation of SLA's and utilising those for better ticket/time management, contribute to the improvement of service levels and performance
  • Be a mentor to the Service Desk engineers and help develop their technical and customer service skills

Requirements:

  • Azure
  • Office 365 / Microsoft 365
  • Networking
  • MDM
  • Virtualization
  • Excellent communication skills
  • Experience working within an MSP environment
  • Windows Server

3rd Line Support Engineer - Leeds - Up to 40k DOE

Windows Server, Active Directory, Microsoft 365, Exchange, Azure, MDM, HyperV / Hyper V, Networking, Firewalls

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

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