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3rd Line Support Engineer

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £27000 - £36000 per annum + Plus Benefits

  • Contact:

    Erica Jenkinson

  • Contact email:

    Erica.Jenkinson@oscar-tech.com

  • Job ref:

    25102022_1668161822

  • Published:

    22 days ago

  • Expiry date:

    2022-12-11

  • Startdate:

    ASAP

  • Consultant:

    Erica Jenkinson

3rd Line Support Engineer - Sheffield - Competitive Salary

I'm working with an incredibly successful and rapidly growing IT MSP who are currently recruiting a motivated and ambitious 3rd Line Support Engineer to join their team based in Sheffield.

The role is well suited for an ambitious and self-motived individual, looking to gain as well as utilize, an extensive amount of knowledge and experience with a vast range of softwares and technologies!

What's in it for you?

  • Fast-growing company that offer work stability and opportunities to develop your professional career as well as gaining experience using a wide range of softwares and technologies
  • Free on-site parking
  • Free onsite gym membership
  • Company car and fuel card further into your career
  • Pension
  • Site allowance (lunch, fuel etc)
  • Plus much more!!


Key Responsibilities for the Third Line Engineer:

- Provide onsite and remote technical support to an extensive client base.
- Support the team with new server and IT system deployments
- To install and maintain IT and communications systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure.
- Assist in providing diagnosis and resolution of issue tickets, maintaining a high level of 1st time fixes.
- To act as an escalation point for 1st and 2nd Line Service Desk Engineers by offering support and technical assistance, to aid in the resolution of client queries.
- Respond appropriately to technical issues raised, through resolution or escalation.
- Prioritisation and management of workload to ensure contractual SLAs are met, whilst leading and guiding junior engineers to do the same.

Want more info?

Email erica.jenkinson@oscar-tech.com for more details and to apply or click the link and APPLY NOW!

3rd Line Support Engineer - Sheffield - Competitive Salary

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