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CRM Project Manager

  • Location: West Yorkshire
  • Salary: £200 - £350 per day
  • Job type: Contract

Job Description

Project Manager - CRM - Workshops - Microsoft Dynamics CRM - Contract

The Role

The CRM Project Manager will be responsible for the delivery of a new high-profile CRM solution to further enhance our customer service, sales and marketing activities, within a timeframe of 12 months.

The successful candidate will be a passionate, hands-on CRM evangelist and customer champion - well versed in effectively promoting the benefits of CRM across the business to deliver a hearts and mind-set change. This project requires ongoing engagement with directors, department heads, key managers and stakeholders, as well as managing relationships with external trusted partners involved in delivering CRM to the business.

This is a key role which involves determining project needs and resources to deliver the technical and functional requirements for the plan, as well as ensuring budget and deadline expectations are met and resources managed efficiently.

Project Manager - CRM - Workshops - Microsoft Dynamics CRM - Contract

Skills Needed

  • Development and management of the project plan and objectives, project scope, business objectives, with an overarching focus on customer experience.
  • Utilisation of previous hands-on experience of delivering end to end CRM projects facilitating workshops to challenge current business thinking; ensuring CRM is implemented with the best in class processes and approaches.
  • Determine project needs and business resources required to execute the CRM project successfully.
  • Assignment and management of business resources, managing the development of both human and system capabilities.
  • Budget, supplier and stakeholder management.
  • Creation and coordination of project documentation and processes, developing and track project action items and issues.
  • Identification and communication of risks and mitigating actions.
  • Regular communication of project progress to sponsor, project teams and Leadership Group.
  • Experienced in the successful implementation of end to end Cloud based CRM, including integration with ERP and other business systems.
  • Experience of deploying Microsoft Dynamics CRM
  • Formal project management certification and/or demonstrable experience and the responsibility of running multiple overlapping projects.
  • A deep level understanding of multi-channel data, including the impact of integrating third party data (experience working with external data insight agencies advantageous).
  • The ability to demonstrate and communicate a clear (customer led) vision.
  • Great communication and interpersonal skills, with the ability to quickly build relationships and manage the interrelationship between projects and stakeholders.
  • High level of numeracy and literacy skills (subject to testing).
  • Detail orientated with strong organisational skills.
  • Relevant experience in developing LEAN, robust process maps and delivering new processes would be an advantage

The Company

A leading provider of accredited testing, assessment and consultancy services for energy efficient and sustainable buildings. We can help you achieve your carbon reduction and energy efficiency targets.

Project Manager - CRM - Workshops - Microsoft Dynamics CRM - Contract

Oscar Technology Limited is acting as an Employment Business in relation to this vacancy.

  • Apply now
  • Sally Grundy
    Resource Consultant
    Call:0161 828 8140

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