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Director of Services EMEA

Director of Services EMEA - Global SaaS Company - Milton Keynes - Up to £100k + 20% bonus

The Role:

I am working with a long standing of mine on a very senior, key hire within the business. This global company who specialise in HCM SaaS software are looking to add a Director of Services EMEA to their senior leadership team. Reporting into the VP of Services, the successful candidate will work as a critical leader within the Global Professional Services Team to ensure the successful delivery and implementation of the companies software suite.

As the Director of Services EMEA, you will manage a portfolio of client projects and ultimately take responsibility for the overall relationship and satisfaction of clients as well as project escalations. You will have management responsibility for all resources assigned within your portfolio and you will coordinate with your peers on the scheduling of critical project resources, ensuring that they are allocated for optimum utilisation.

The Responsibiltiies:

  • Manage the portfolio of implementation projects and project team members
  • Regularly report back to the VP of Services on all assigned projects - including budgeting, scheduling issues etc.
  • Oversea the full Project Lifecycle Management and solution implementation
  • Work closely with the VP Sales to ensure successful selling and scoping - including hands on involvement in large scale pursuits
  • Ensure all projects are successfully executed including meeting schedules, deliveries and contract adherence
  • Work with clients on escalations
  • Support a culture and reputation for excellence in professional services

The Person:

  • 8+ years' project delivery experience in a consulting environment
  • 6+ years' managing customer relationships in a project delivery capacity
  • Proven track record working in fast-paced environments
  • Proven client-facing skills, including demonstrated delivery experience in managing a client portfolio of $10m annually
  • Prior responsibility in handling Director and C-level escalations
  • History of success in managing HCM and / or ERP implementation teams

The Company:

This global company, with UK offices in Milton Keynes, are making serious waves within the Workforce Management Industry. Their software is industry leading across a number of countries and their team is growing at a vicious rate due to continued success across the business. Team culture is super important to them which means that even though they're working on a remote basis at the moment, they're still heavily invested in making sure they're looking after their staff and keeping everyone as happy and healthy as possible! As well a competitive salary, they are offering flexible working options, a 20% bonus scheme, 5% pension contribution and clear progression routes.

Director of Services EMEA - Global SaaS Company - Milton Keynes - Up to £100k + 20% bonus

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