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Helpdesk Team Leader

  • Location:

    Stockport, Greater Manchester

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000 per annum

  • Contact:

    Levi Barnes

  • Contact email:

    levi.barnes@oscar-tech.com

  • Job ref:

    PR/026929_1601487052

  • Published:

    24 days ago

  • Expiry date:

    2020-10-30

  • Consultant:

    Levi Barnes

Vacancy: Helpdesk Team Leader

Location: Stockport

Salary: £30,000 + flexible working

The Role

Do you want to work for one of the UK's leading IT Solutions providers who are currently going from strength to strength and still have hypergrowth plans in place? If you are experienced leading 1st/2nd Line Support teams and feel ready to take on an exciting new challenge this is not a role you want to miss out on! This Microsoft partner urgently require an experienced Helpdesk Team Leader who is experienced leading/mentoring support teams but also has in-depth knowledge of Windows Server, Office 365, Active Directory and Networking to join them on the thrilling journey they are on. In this role you will be responsible for the daily monitoring of support tickets and ownership of the support queue, management of the escalation process from 1st line through to 2nd and ensuring SLA's are achieved.

Role Requirements

  • Leading/Mentoring of IT Support teams
  • Ticket Management
  • Windows Server
  • Office 365
  • Networking
  • Excellent organisational skills
  • Excellent communication skills

The Company

This Cisco and Microsoft Gold Partner are always looking to provide the best training possible for their employees and offer training and certifications with the likes of Microsoft and Cisco. They are constantly looking to implement cutting edge technologies and provide the highest level of service possible to their clients, couldn't ask for more right? If you're looking for a company with great benefits and a friendly atmosphere where you can progress and develop this is the company for you!

Apply NOW!

If you are a Helpdesk Team Leader who is ready for the next step in your career for a market leading company who pride themselves on the service they provide then this is the role for you! APPLY NOW!

Vacancy: Helpdesk Team Leader

Location: Stockport

Salary: £30,000 + flexible working

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