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IT Service Delivery Manager - MSP / ITIL

  • Location:

    Stockport, Greater Manchester

  • Sector:

    Product & Project Management, Project & Programme Management

  • Job type:

    Permanent

  • Salary:

    £45000 - £55000 per annum

  • Contact:

    Colin Frontczak

  • Contact email:

    colin@oscar-tech.com

  • Job ref:

    PR/028961_1629273425

  • Published:

    about 1 month ago

  • Expiry date:

    2021-09-17

  • Startdate:

    ASAP

  • Consultant:

    Colin Frontczak

IT Service Delivery Manager - MSP / ITIL

Oscar Technology are partnered with a Microsoft Gold Partnered IT Managed Service Provider, supporting their search for a new IT Service Delivery Manager.

The role would be a primary service point of contact on one of their key accounts who are a regulated business, maintaining the client relationship, defining & refining Service, Problem & Change processes, procedures, KPI's & SLA's. Essentially your day-to-day will be supporting operational support work, maintaining a high-level of service from support teams, but also working alongside Account Managers to maximise commercial opportunities and project teams to cut-over updates & implementations into live service.

Ideally, they are looking for circa 3 years of prior experience within a Managed Service Provider or a similar business-to-business-type Service Delivery Manager role and ideally be certified in ITIL v4.

In return, you'll be working with a business that values putting their staff through training and personal growth plans, a firm that is really growing (they've been one of Oscar's largest hiring clients in 2020/21) and a really supportive management team to learn from.

Required

  • 3+ years experience as Service Delivery Manager
  • 3+ years experience in a Managed Service Provider / MSP / IT Outsourcer / Hosting or similar B2B business
  • ITIL v3/4 certified
  • Proven experience of establishing service, problem and change management processes & procedure
  • Experience of defining & refining KPI's & SLA's
  • Good high-level knowledge of Microsoft products, Networking & VoIP and Cloud

Our client are based in South Manchester (car owner needed due to lack of public transport links near their offices), with hybrid working between office & WFH. It's likely you may very occasionally have to visit a client onsite.

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

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