IT Service Delivery Manager - MSP / ITIL

  • Location:

    Stockport, Greater Manchester

  • Sector:

    Product & Project Management, Project & Programme Management

  • Job type:


  • Salary:

    £45000 - £55000 per annum

  • Contact:

    Colin Frontczak

  • Contact email:


  • Job ref:


  • Published:

    18 days ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Colin Frontczak

IT Service Delivery Manager - MSP / ITIL

Oscar Technology are partnered with a Microsoft Gold Partnered IT Managed Service Provider, supporting their search for a new IT Service Delivery Manager.

The role would be a primary service point of contact on one of their key accounts who are a regulated business, maintaining the client relationship, defining & refining Service, Problem & Change processes, procedures, KPI's & SLA's. Essentially your day-to-day will be supporting operational support work, maintaining a high-level of service from support teams, but also working alongside Account Managers to maximise commercial opportunities and project teams to cut-over updates & implementations into live service.

Ideally, they are looking for circa 3 years of prior experience within a Managed Service Provider or a similar business-to-business-type Service Delivery Manager role and ideally be certified in ITIL v4.

In return, you'll be working with a business that values putting their staff through training and personal growth plans, a firm that is really growing (they've been one of Oscar's largest hiring clients in 2020/21) and a really supportive management team to learn from.


  • 3+ years experience as Service Delivery Manager
  • 3+ years experience in a Managed Service Provider / MSP / IT Outsourcer / Hosting or similar B2B business
  • ITIL v3/4 certified
  • Proven experience of establishing service, problem and change management processes & procedure
  • Experience of defining & refining KPI's & SLA's
  • Good high-level knowledge of Microsoft products, Networking & VoIP and Cloud

Our client are based in South Manchester (car owner needed due to lack of public transport links near their offices), with hybrid working between office & WFH. It's likely you may very occasionally have to visit a client onsite.

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.