IT Support Analyst - Liverpool/Hybrid Remote - £25K

IT support Analyst-Hybrid/Remote- Liverpool- Salary £25K DOE

The Role

An exciting new opportunity has arisen for a self-driven and motivated individual to join one of the leading suppliers of housewares for some of the UK's most loved and known British Brands. The expectation for this role is to go into their Liverpool based office 3 days a week, with the flexibility to work from home 2 days a week. As an IT Support Analyst, you will be responsible for providing customer focused IT support in the resolution of service desk calls/emails/requests, face to face, over the phone and through a ticketing system.

You will need to be self-motivated and enjoy working in a fast-paced rapidly changing environment. You will play an integral role in the company, and be responsible for maintaining a high degree of customer service for all support queries and adhere to all service management principles. You will also be responsible for supporting the staff in the appropriate use of IT equipment, the installation and support of desktop and server applications and general maintenance and support for equipment and software. You will play a hands on role in providing training and advice on the use of computer equipment for users and maintain a log of any software or hardware problems detected. You will be working closely with the Development team to triage issues with software.

IT Support Analyst role requirements:

  • Strong knowledge of Microsoft operating systems
  • Experience using and troubleshooting Microsoft office and outlook within a network environment
  • Experience of on-premise or Cloud based servers
  • Experience of ERP systems
  • PC Hardware set-up configuration
  • Excellent verbal and written communication
  • Problem solving skills
  • Initiative and decisiveness

The Company

This is a truly exciting opportunity to work with one of the leading suppliers of housewares for some of the UK's most loved and known British Brands! You will be working for a company renowned for quality products with innovative designs. The IT network consists of a Windows based environment, with local domain, Office 365 and a on-premise server estate, which is in the process of moving to Azure.

Apply Now!

If you are a career-driven individual, who thrives in a fast-paced environment with the ability to work under pressure and to tight deadlines, then this could be the right career move for you!

IT support Analyst-Hybrid/Remote- Liverpool- Salary £25K DOE

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