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Junior Software Support Engineer

  • Location:

    Leeds, West Yorkshire

  • Sector:

    ERP

  • Job type:

    Permanent

  • Salary:

    £22000 - £24500 per annum + Plus Benefits

  • Contact:

    Erica Jenkinson

  • Contact email:

    Erica.Jenkinson@oscar-tech.com

  • Job ref:

    240123_1674576144

  • Published:

    12 days ago

  • Expiry date:

    2023-02-23

  • Startdate:

    ASAP

  • Consultant:

    Erica Jenkinson

Junior Software Support Engineer - Leeds - Hybrid

I have an exciting opportunity for an IT Support Engineer to join my clients energetic and friendly, growing team as a Software Support Technician.

This position involves minimizing service disruptions by providing support and maintenance for cloud-based and Windows Desktop Application-based services.

The role entails owning and resolving Tickets.

Responsibilities:

  • Handling and resolving logged and escalated tickets, keeping customers informed of progress
  • Investigating and solving problems using SQL and other diagnostic tools and methodologies
  • Analyzing and identifying root causes of issues and exploring potential permanent solutions
  • Contributing to knowledge base documentation based on support ticket trends and issues
  • Recommending best practice changes
  • Performing remote software installations, system upgrades, and remote training

Requirements:

  • Strong analytical, troubleshooting, and diagnostic abilities
  • Effective teamwork and individual skills
  • Excellent written and verbal communication
  • Strong customer service focus
  • Ability to work independently and in a help desk environment
  • Experience meeting tight deadlines to meet client demands and expectations

Full training on our software packages will be provided and hybrid remote working will be available!

Want more info?

Email erica.jenkinson@oscar-tech.com for more info or apply NOW!!

Junior Software Support Engineer - Leeds - Hybrid

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