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Lead Application Support Engineer - Hybrid - Up to £50,000

  • Location:

    Bristol, England

  • Sector:

    Application Support

  • Job type:

    Permanent

  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Stella Kiselyova

  • Contact email:

    stella.kiselyova@oscar-tech.com

  • Job ref:

    PR/02993_1666475499

  • Published:

    about 1 month ago

  • Expiry date:

    2022-11-21

  • Startdate:

    ASAP

  • Consultant:

    #

Lead Application Support Engineer - Up to £50,000 - SaaS House - Hybrid (Bristol HQ)

What's in it for you?

This is a chance to lead a motivated, fun team of application support engineers as you develop your management skills and mentor your colleagues through their career growth! This is a varied position which will keep you on your toes where you will receive perks like private healthcare benefits, flexible working with one office visit a week and flexitime hours, company socials and events, retail vouchers and more... Are you a proactive, caring and responsible senior product support specialist looking to progress your career? Or an experienced manager ready to mentor a new team? If the answer is YES then this role will offer you training and a variety of responsibilities - read below!

The Role

For this role, you will be the subject matter expert for bespoke software built within platforms such as C# and PHP as you act as team lead, providing a point of escalation for 1st and 2nd line engineers. For this position you will influence changes and enhancements within the application support department as you help your team achieve SLA's and provide an exceptional customer service experience. As well as supporting in house products, you will liase with 3rd party application providers to work any escalated support matters logged through to conclusion. You will be responsible for mentoring support engineers, conducting 1 to 1s on a regular basis and bringing the team together for weekly meetings.

Essential Skills

  • 2+ years product support experience
  • Excellent communication & problem solving, organisational skills
  • Exposure to programming languages ( C#, PHP, Python, Java etc)
  • Mentoring experience
  • Familiarity of ITIL framework

Desirable

  • Experience in a managerial/senior position
  • Degree in IT related field

The Company

Within the past 10 years this start up has thrived within the software industry providing clients with a stress free experience through their CRM system built in house. This company have been shortlisted under best medium sized companies to work for in the Southwest and now is a really exciting time to join them as they move into the new year with a series of funding behind them! Due to their growth, they are looking to expand their product range so expect a fast paced environment where no day is the same!

Lead Application Support Engineer - Up to £50,000 - SaaS House - Hybrid (Bristol HQ)

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