Role & Responsibilities

Relationship Management Responsibilities

• Manage relationships with clients as the lead point of contact for all account management matters
• Convert opportunities from existing clients into signed work
• Track and document opportunities through stages of development and record overall client satisfaction
• High-level project estimation
• Develop & drive "Solution Performance Plan" for each project
• Schedule and run quarterly check in meetings with each client

Operational Responsibilities (Client Advocate)

• Schedule and run Internal Kickoff (IKO) for new projects to review scope, schedule, budget
• Schedule and run Client Kickoff (CKO) for new projects to review scope, schedule and budget
• Attend daily pod scrums & weekly huddle
• Confirm requirements, design and final solution meet client expectations
• Add project status updates as defined in operational policies
• Acquire client sign off upon project completion
• Schedule and run internal & client wrap-up to document lessons learned and capture future opportunities

Qualifications & Education

• Bachelor's Degree in Business Administration or related field (MBA preferred)
• 2+ years' experience as an Account Manager
• 2+ years' experience working with Dynamics 365 or Power Platform
• Previous consulting experience preferred

Preferred Skills

• Strong verbal and written communication skills
• Ability to engage in contract negotiations
• Ability to work independently without supervision
• Strong organizational skills
• An understanding of software development life cycle (SDLC)

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.