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Microsoft Dynamics Account Manager (Remote)

  • Location:

    Philadelphia, Pennsylvania

  • Sector:

    CRM

  • Job type:

    Permanent

  • Salary:

    US$60000 - US$85000 per annum

  • Contact:

    Dan Selisker

  • Contact email:

    dan.selisker@oscar-tech.com

  • Job ref:

    01/05/2021- AM_1609881900

  • Published:

    18 days ago

  • Expiry date:

    2021-02-04

Role & Responsibilities

Relationship Management Responsibilities

  • Manage relationships with clients as the lead point of contact for all account management matters
  • Convert opportunities from existing clients into signed work
  • Track and document opportunities through stages of development and record overall client satisfaction
  • High-level project estimation
  • Develop & drive "Solution Performance Plan" for each project
  • Schedule and run quarterly check in meetings with each client

Operational Responsibilities (Client Advocate)

  • Schedule and run Internal Kickoff (IKO) for new projects to review scope, schedule, budget
  • Schedule and run Client Kickoff (CKO) for new projects to review scope, schedule and budget
  • Attend daily pod scrums & weekly huddle
  • Confirm requirements, design and final solution meet client expectations
  • Add project status updates as defined in operational policies
  • Acquire client sign off upon project completion
  • Schedule and run internal & client wrap-up to document lessons learned and capture future opportunities

Qualifications & Education

  • Bachelor's Degree in Business Administration or related field (MBA preferred)
  • 2+ years' experience as an Account Manager
  • 2+ years' experience working with Dynamics 365 or Power Platform
  • Previous consulting experience preferred

Preferred Skills

  • Strong verbal and written communication skills
  • Ability to engage in contract negotiations
  • Ability to work independently without supervision
  • Strong organizational skills
  • An understanding of software development life cycle (SDLC)

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.