Network Support Team Lead

  • Location:

    Philadelphia, Pennsylvania

  • Sector:

    Network Engineering

  • Job type:


  • Salary:

    US$110000 - US$125000 per annum

  • Contact:

    Suzanne Bowers

  • Contact email:


  • Job ref:


  • Published:

    22 days ago

  • Expiry date:


  • Startdate:

    As soon as possible

  • Consultant:

    Suzanne Bowers


  • Act as technical lead for our Managed Services Network team, ensuring the efficient resolution of Customer incident and support requests
  • Mentor staff members in support of technical development in accordance with defined training plans
  • Provide technical assistance, escalation, and leadership for supported enterprise networks including connectivity, switches, routers, firewalls, wireless, and WAN technologies
  • Install, configure, and manage highly available and secure networks
  • Oversee change control operations for the Network Team
  • Lead onboarding efforts for new customers to ensure successful support enablement
  • Assist with selection, procurement, testing, and implementation of tools and technologies supporting Arraya's Managed Services

Desired Attributes:

  • Candidate must possess at least an active Cisco Certified Network Associate (CCNA). Additional CCNA Specializations (Security, Voice, or Wireless) preferred. CCNP Enterprise or above a strong plus
  • 5+ years hands-on experience managing and deploying Cisco network solutions including ASA & FTD firewalls, Nexus, and Catalyst Switches, ASR/ISR routers, and Wireless LAN controllers
  • 3+ years hands-on experience managing and deploying Meraki network devices including firewalls, switches, and wireless technologies
  • Experience working with SonicWall, FortiGate, Checkpoint, and Juniper firewalls a plus
  • Demonstrated ability to Lead and troubleshoot problems remotely
  • Demonstrated ability to effectively mentor and lead team members
  • Experience managing incidents and problems in one or more enterprise class platforms (ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Kaseya)
  • Experience with network/cloud monitoring tools, technologies, and processes
  • Excellent communication, documentation, and Customer-facing skills
  • A desire to learn other emerging technologies and skills


Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.