Network Support Team Lead

Responsibilities:

• Act as technical lead for our Managed Services Network team, ensuring the efficient resolution of Customer incident and support requests
• Mentor staff members in support of technical development in accordance with defined training plans
• Provide technical assistance, escalation, and leadership for supported enterprise networks including connectivity, switches, routers, firewalls, wireless, and WAN technologies
• Install, configure, and manage highly available and secure networks
• Oversee change control operations for the Network Team
• Lead onboarding efforts for new customers to ensure successful support enablement
• Assist with selection, procurement, testing, and implementation of tools and technologies supporting Arraya's Managed Services

Desired Attributes:

• Candidate must possess at least an active Cisco Certified Network Associate (CCNA). Additional CCNA Specializations (Security, Voice, or Wireless) preferred. CCNP Enterprise or above a strong plus
• 5+ years hands-on experience managing and deploying Cisco network solutions including ASA & FTD firewalls, Nexus, and Catalyst Switches, ASR/ISR routers, and Wireless LAN controllers
• 3+ years hands-on experience managing and deploying Meraki network devices including firewalls, switches, and wireless technologies
• Experience working with SonicWall, FortiGate, Checkpoint, and Juniper firewalls a plus
• Demonstrated ability to Lead and troubleshoot problems remotely
• Demonstrated ability to effectively mentor and lead team members
• Experience managing incidents and problems in one or more enterprise class platforms (ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Kaseya)
• Experience with network/cloud monitoring tools, technologies, and processes
• Excellent communication, documentation, and Customer-facing skills
• A desire to learn other emerging technologies and skills

EEO

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.