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Senior Digital Product Owner - UX / Customer Journey

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Product & Project Management, Product Management

  • Job type:

    Permanent

  • Salary:

    £48000 - £60000 per annum

  • Contact:

    Colin Frontczak

  • Contact email:

    colin@oscar-tech.com

  • Job ref:

    PR/027448_1615578068

  • Published:

    2 months ago

  • Expiry date:

    2021-04-11

  • Startdate:

    ASAP

  • Consultant:

    #

Senior Digital Product Owner - UX / Customer Journey

Oscar Technology are partnered with a Manchester based financial services firm that are in the process of expanding their Product teams.

Having promoted 2 people from within the business to help support this, they are looking to hire an experienced and confident Senior Product Owner that will focus on their Customer-facing digital products, helping to simplify the User Journey of both B2B and B2B2C platform.

All of this forms a broader strategy to marry up their Customer Services experience with a consistent experience through their digital and affiliate channels


As part of this, the Product Owner will focus on improving their customer journeys by driving the improvement of both the UX via a combination of compelling UI's and simplified user journeys, including introducing and improving API's.

Your the type of Product Owner that loves using data to drive your decisions, so setting up data funnels to work out where users are dropping out of sales-cycle and then working with a UX Designer & engineering teams to test our changes and then measuring the success of your changes.

You'll understand the importance of setting and managing scalable OKR's

This role would be ideal for someone that is extremely confident in their Product Ownership skills, to the point where they could deputise for the Head of Product if they were absent!

In addition, our client operate a very inclusive culture with aim of the business to become a 'B-Corp' registered company that lives strong values for both it's customers and employees.

What you'll need

  • Ability to quickly understand 'the customer', the industry and our business
  • Strong Product Ownership practices around establishing and managing product roadmaps
  • Strong analytical skills, with a data driven mindset
  • Very strong communication skills
  • Ability to set expectations regarding priorities with sound, data-driven rationale

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