Senior Director of Operations

  • Location:

    Philadelphia, Pennsylvania

  • Sector:

    Senior & Executive Appointments

  • Job type:


  • Salary:


  • Contact:

    Suzanne Bowers

  • Contact email:


  • Job ref:


  • Published:

    13 days ago

  • Expiry date:


  • Startdate:

    As soon as possible

Looking for a candidate with direct MSP experience and in depth knowledge and implementation and support of Managed Services.

Must haves:

  • Experience with Managed Services, Delivery Support, IT Operations, and/or related services space
  • Tech industry experience specializing in Customer Service, Incident, Problem, and Change Management with a strong understanding of ITIL principles and practices
  • Experience building and directing a technology department or practice
  • Experience with enterprise-class datacenter technologies
  • Solid firsthand experience with Microsoft collaboration technologies, including Office 365 (Exchange Online, SharePoint Online, OneDrive, Teams) as well as configuration management technologies (System Center Configuration Manager, Intune, AirWatch)

Education and Training

  • College degree in Computer Science, Information Systems, Software Development, Project/Product Management, or Business Administration preferred, or similar work experience

Position Type and Expected Hours of Work

  • This is a full-time position, (40) hours/week
  • 8:00am-5:00pm EST
  • This position is primarily remote from home
  • Work performed in a 24×7 operations environment
  • Must be available to work weekends and holidays as needed

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.