Senior IT Support- up to $75,000

  • Location:

    Boston, Massachusetts

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    medical, hybrid

  • Contact:

    Erica Diestelmann

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Consultant:


Team Lead of Support- Hybrid, Boston- up to $75,000

The Role:

The HCM Support Team needs someone for a hybrid (1-2 days/week in office) Team Leader position in Boston.

This job will include technical support for a variety of products on a fast-paced team. You will resolve any issues customers may have and deliver top-notch customer service.

Day to day:

  • Lead regular team meetings
  • Take care of case management responsibilities as needed
  • Handle customer escalations (average 2/week)
  • Coaching/mentoring and providing technical assistance as required
  • Make sure stock levels are replenished
  • Undertaking complex technical requests and assisting other team members

Who you are:

  • Excellent problem-solver with analytical skills and the ability to investigate, define and resolve complex issues.
  • Ability to motivate and lead others to contribute effectively to team goals and their development.
  • Excellent communication skills with the ability to talk to a varied audience with clarity and empathy.
  • Proactively upskill with a strong willingness to learn.
  • Ability to identify, manage and mitigate risks as required.

The Company

  • Competitive salary depending upon your experience and skills
  • Excellent benefits from day one: contributory pension, life insurance, income protection insurance, childcare voucher salary sacrifice, cycle to work scheme, and employee assistance program
  • Learning environment working alongside experts in the latest technologies
  • 8 days holidays and 15 days PTO
  • Special focus on training and development with the opportunity to excel your career from our internal Talent Development Team
  • Be part of an organization that has recently been ranked by Deloitte in the Top 50 fastest growing tech Companies
  • Working in an organization that encourages 360 feedback at all levels
  • Exceptional career progression opportunities, within Business Solutions and the rest of the European / International Group

Apply Now!

This position wont be around for long, so apply now to avoid disappointment!

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.