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Senior Service Desk Engineer - Server, VMware, Cloud, Windows

  • Location: Central London / City
  • Salary: £25000 - £35000 per annum
  • Job type: Permanent
Sorry! This vacancy has now expired.


Job Description

Senior Service Desk Engineer - Server, VMware, Cloud, Windows - South London

The Role

Liaise with the Service Desk Manager or Service Desk Team Leader to help proactively progress and resolve tickets escalated by junior engineers. Escalate calls to senior engineers where necessary to help minimise service impact to clients.

  • Act as the final point of escalation for other Junior Service Desk Engineers
  • Work closely with the Service Desk Manager to trend and resolve long standing client problems
  • Conduct periodic audits and in depth technical investigations (post incident), providing reports with technical recommendations to the SDM and Account Managers
  • Provide support to a variety of Microsoft related technologies: Server, Exchange, Office 365 etc
  • Support and troubleshoot client's networks: WAN/LAN connectivity, switches, routers, firewalls
  • Provide recommendations on how to enhance client's network security
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and conduct periodic system reviews
  • Proactively support clients local and offsite backups
  • Communicate with customers on a regular basis keeping them informed of incident progress, notifying them of impending changes or any required service outages.

Senior Service Desk Engineer Requirements:

  • Microsoft OS and Applications (Windows 7, 8 or 10, Office)
  • Microsoft Server (2008, 2008 R2, 2012, 2016, Exchange)
  • Active Directory Administration
  • Virtualization (VMWare, Hyper-V, Citrix)
  • Microsoft Cloud Technologies (O365, Azure, etc.)
  • Backup, Disaster Recover and Business Continuity Solutions
  • Implementing customer specific applications while dealing with 3rd party software companies
  • Cabling infrastructure (patching, rack installations etc.)
  • Firewalls and network security
  • Wireless Access Solutions.

The Company

This company provide flexible and effective IT solutions for growing businesses across the UK. They have provided IT solutions and outsourced IT support for over 20 years. With a fantastic company work ethic and a sociable atmosphere this is a great company for a new venture.

Apply Now!

If you are an experienced Senior Service Desk Engineer - Server, VMware, Cloud, Windows and looking to join a fun, professional environment then apply now!

Senior Service Desk Engineer - Server, VMware, Cloud, Windows - South London

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