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Service Delivery Manager

  • Location:

    Hampshire, England

  • Sector:

    Infrastructure & Support, Infrastructure Support

  • Job type:

    Permanent

  • Salary:

    £40000 - £45000 per annum

  • Contact:

    Maisie Luxford

  • Contact email:

    maisie.luxford@oscar-tech.com

  • Job ref:

    PR/032092_1658392004

  • Published:

    25 days ago

  • Expiry date:

    2022-08-20

  • Consultant:

    Maisie Luxford

Service Delivery Manager (IT) - MSP (Multiple Service Provider) - Surrey / Hampshire - £40K - £45K - 28 days holiday + pension scheme

The role:

I am working with a busy Multiple Service Provider, who do not just work with computer systems and infrastructure but also Website Build, E-Commerce and WordPress. They are going through an exciting transitional period where they are moving into an ITIL environment. As they are experiencing fantastic organic growth, they are now looking for a Service Delivery Manager.

As a Service Delivery Manager you will be working within a tight - knit team of 8 engineers which is split between helpdesk, escalations and project. This is a new position within the company spanning across service desk / escalations / ITIL escalations.

The Responsibilities:

  • Be the point of contact when transitioning into an ITIL environment
  • Maintaining client relations
  • Maintaining a high - level of service from support teams
  • Working with Account Managers to maximise commercial opportunities
  • Working with key accounts, who are regulated businesses

The Requirements:

  • 2+ years' experience as a Service Delivery Manager
  • 2+ years' experience in a Managed Service Provider / MSP / IT outsourcer / Hosting or similar B2B business
  • ITIL v3/4 certified
  • Experience of establishing service, problem and change management processes & procedure
  • Experience of defining & refining KPI's & SLA's
  • High - level of knowledge of Microsoft products, Networking & VoIP and Cloud

The Company:

This company are one that put their values of their staff through training and personal growth plans. They are experiencing rapid yet organic growth, consistently making new hires.

This company is one that label themselves as 'relentless', they are striving for perfection in what they do. Managing IT for their consumers relieving the stress that IT comes with, streamlining the process for their customers in an agile way. Consistently providing solutions for their consumers.

Service Delivery Manager (IT) - MSP (Multiple Service Provider) - Surrey / Hampshire - £40K - £45K - 28 days holiday + pension scheme

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