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Service Desk Manager

  • Location:

    Leicester, Leicestershire

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £45000 - £50000 per annum

  • Contact:

    Stella Kiselyova

  • Contact email:

    stella.kiselyova@oscar-tech.com

  • Job ref:

    PR/032401_1661959308

  • Published:

    26 days ago

  • Expiry date:

    2022-09-30

  • Startdate:

    ASAP

  • Consultant:

    Stella Kiselyova

Service Desk Manager- Automotive Tech - Up to £50,000 - Hybrid

What's in it for you?

This is a chance to join an expanding automotive business that are established for providing excellent service to their customers and top in industry training and support for their employees. This company offer hybrid working, car benefit schemes and 25 days of holiday per year. If you are an experienced Service Desk manager and are passionate about making a difference, this role will be rewarding and help you further your career within management.

The Role

In this role you would be managing 16 1st/2nd Line Service Desk analysts, within a fast paced ITIL environment. As the Service Desk Manager, you will work closely with other support teams and report to the Head of Service. As part of the role you will also be responsible for conducting 121s, looking after colleagues' progress, and providing ad-hoc IT support to the colleagues across the business. It will also be your role to ensure SLA's and CSI scores are achieved at all times.

Essential experience

  • Atleast 2 years in a Managerial/Team Lead role
  • ITIL environment experience
  • Excellent communication skills

The Company

With over 50 years of experience in building client relationships, this company are highly respected in the automotive industry with 9,000 employees to support and 140 branches across the UK. This business are constantly looking to innovate and make use of the latest technologies to provide best in industry solutions for their clientele. Progression is encouraged and this business will invest in you personally and professionally to help you reach your full potential.

Service Desk Manager- Automotive Tech - Up to £50,000 - Hybrid

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