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Service Desk Manager

  • Location: Lancashire
  • Salary: £200 - £201 per day
  • Job type: Contract
Sorry! This vacancy has now expired.


Job Description

The person will effectively manage the Service Desk support team within a busy, well-established, They will be the primary escalation point for support issues and efficiently manage the resolution process both off site and on site whilst managing the Support Team.

Key Requirements:

  • Initial on-site presence during/post migration (as appropriate - may not be all migrations)
  • Primary escalation point after a case has been logged with the relevant Service Desk or supplier
  • Responsibility for ensuring the following the correct support and escalation processes are carried out
  • Triage calls post migration to run through open and known issues
  • Responsibility for the ongoing training of Service Desk and other support teams
  • Strong background and proven experience as a Site Lead or Service Manager role for both clients and customers
  • Previous experience with Managerial responsibilities/managing a service desk support team
  • Enthusiasm to deliver a high-quality service
  • Effective in resolving issues well, whilst maintaining positive relationships
  • Ability to monitor quality assurance effectively and implement improvement where necessary
  • Excellent Technical knowledge of a Service Desk and excellent I/T proficiency

Oscar Technology Limited is acting as an Employment Business in relation to this vacancy.

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