Service Desk Manager - MSP - Up to £50,000

  • Location:

    Bristol, England

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Stella Kiselyova

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


  • Consultant:


Service Desk Manager- MSP - Up to £50,000 - Hybrid

What's in it for you?

This is a chance to join a well established and respected managed service provider that are renowned for providing excellent value and service to their customers and top in industry training and support for their employees. This company offer hybrid working, paid for certifications/exams and 26 days of holiday per year, with option to buy/sell 5 holidays per annum. They also value healthcare and provide you with 24/7 access to mental health and GP services. If you are an experienced Service Desk manager and are passionate about making a difference, this role will be rewarding and help you further your career within management.

The Role

In this position you would be managing the end user computing team from 1st line throug to 3rd line service desk analysts, within a fast paced ITIL environment. As the Service Desk Manager, you will work closely with other IT teams and report to the Head of Service, responsible for major incident management and implementing change to maximise value for clients. As part of the role you will also be responsible for conducting 121s, looking after colleagues' progress, and developing relationships between clients, stakeholders and colleagues across the business. This is a varied position that will require strong people skills and a positive attitude as you work to uphold SLA's and provide monthly reports on productivity and team effort across the service desk.

Essential experience

  • Atleast 2 years in a Managerial/Team Lead role
  • Excellent communication skills
  • Experience working in an MSP environment/ITIL service desk setting
  • Familiarity with cloud management/Office 365 (Sharepoint, Intune, Exchange, Azure AD)


  • ITIL certification
  • Microsoft certification
  • Major incident management exposure
  • Hands on service desk/engineer background

The Company

This Managed Service Provider has grown its clientele base across the last 15 years and are constantly looking to innovate and make use of the latest technologies to provide best in industry solutions. As a Microsoft Gold business partner, this MSP provide scalable cloud, IT and print solutions and over the years have invested majorly in giving intensive training courses to employees in house alongside funding extra qualifications eg. CCNA training and Microsoft certifications. With offices across Bristol, Bournmeouth and the Midlands to name a few - this company have created a fun, supportive and collaborative culture investing in employees personally and professionally to create long standing relationships across the board.

Service Desk Manager- MSP - Up to £50,000 - Hybrid

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