ServiceNow Business Analyst

  • Location:

    Jacksonville, Florida

  • Sector:


  • Job type:


  • Salary:

    US$130000 - US$140000 per annum + 10% Bonus Structure

  • Contact:

    Rima Namous

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


ServiceNow Business Analyst

What you need:

  • 4+ years of hands-on experience in ServiceNow.
  • 4+ years of client-facing experience.
  • Experience configuring applications on the ServiceNow platform (ITSM and ITBM).
  • Experience leading and executing system validation efforts & providing feedback to technical resources on remediations of defects.

What you will do:

  • Participate in the design, test, and transition of Service Management and Service Integration solutions within the Now Platform.
  • Perform thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customization.
  • Conduct calls with customers independently in support of business process/requirements gathering efforts.
  • Client-facing supporting business transformation.
  • Leading & executing validation efforts.
  • Provide feedback to technical resources to provide solutions.
  • Prioritize business goals and articulate design decisions to impact longevity.

What is not required, but makes YOU stand out:

  • Experience with one or more of the following: (ITOM, SecOps, GRC, custom applications).
  • Healthcare industry experience OR certifications.
  • IT Service Management Certification.
  • Project Portfolio Management Certification.
  • Performance Analytics Certification.

What we offer:

  • Generous PTO/Holidays (29 days).
  • Full Medical, Dental, Vision, Life, & Disability Insurance.
  • Paid Parental Leave (Paternity & Maternity).
  • Cell Phone Reimbursement.
  • 401k Matching.
  • 10% Bonus Structure on TOP of a high base.
  • Emphasis on professional growth.
  • Fully Remote.
  • Work-Life Balance.
  • Investment in YOU.

This is a fully remote, permanent role. Must be a USC or GC holder. Hiring urgently.

*Will not work with 3rd party agencies.* *ServiceNow Business Analyst*

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.