Manchester, Greater Manchester
£20000 - £28000 per annum
2 months ago
Software Support Engineer- Remote - Salary £28K DOE- Remote working
A unique and exciting new opportunity has arisen for a personable and driven individual to join one of the leading providers of electoral software. There is no expectation to commute into the office for this role. The role is completely flexible when it comes to remote working. The company support the needs of all employees, and realise how valuable time is. They respect all employees to work from the comfort of their homes! As a Software Support Engineer, you will be responsible for delivering world class client care and providing technical support across the company's platforms.
You will need to be self-motivated and enjoy working in a fast-paced rapidly changing environment. You will conduct 2nd Line Triage and support on all inbound tickets and make outbound calls to resolve any ticket difficulties. You will play an integral role in the company, and be responsible for resolving 80% of issues at first contact. You will also be expected to update both internal and external Help Guides, as appropriate. You will need to be decisive and have the ability to know when to escalate tickets to 3rd line or to Client Care Managers.
Software Support role requirements:
- Experienced working in an Application/Software support role
- Experience using SQL (highly desired but not necessary)
- Excellent verbal and written communication skills
This is a truly exciting opportunity to work with one of the leading providers of electoral software and services. This includes the preparation of polling systems, nominations, postal voting and much more! You will be working for a company that is constantly developing, and focused on delivering a secure and reliable voting experience. The company is constantly innovating to become more efficient in order to comply with its standards of excellence.
If you are an enthusiastic and career-driven individual, ready to become part of a team focused on being the best, then this could be the right move for you.
Software Support Engineer - Remote- Salary £28K DOE- Remote working
Oscar Technology is acting as an Employment Agency in relation to this vacancy.