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Systems Support Manager - Windows, Office, Active Directory

  • Location: Middlesex
  • Salary: £27000 - £30000 per annum
  • Job type: Permanent
Sorry! This vacancy has now expired.


Job Description

Systems Support Manager - Windows, Office, Active Directory - Enfield - £26,000 - £30,000

The Role

  • To lead the System Support Team on an operational basis.
  • To manage ticket loggings, assignment and escalation of client queries.
  • Communicate with customers remotely, face-to-face and via e-mails in a timely and professional manner.
  • To manage Lifecycles in line with Clients Service Level Agreements.
  • To be the point of escalation for client complaints.
  • Co-ordination of workflows between 1st, 2nd and 3rd line System Support Teams.
  • Liaising with Developers, Programmers and Trainers to resolve escalated issues and ticket issues.
  • Act as point of escalation to other departments within DPS.
  • Management, implementation and maintenance of special projects within the department.
  • Ticketing system maintenance - managing bug loggings, fixing and development including implementation of workflows and updates.
  • Staff recruitment, induction, training and personal development of the team.
  • Managing absence, annual leave, sickness process in accordance with relevant policy and procedure with the support of Human Resources (carrying out Return to Work Interviews).
  • Complying with ISO 27001 (managing information security risks effectively) which includes ISO reporting.
  • Continuous review of processes with other departments within the company to ensure best working practices.
  • Seeking.

Systems Support Manager Requirements

  • Windows
  • Office
  • Active Directory
  • Management

The Company

The company are a market leading software house & managed services provider with over 20 years of trading, after the acquisition of several companies over the years they have grown in revenue and staff numbers year on year and are continuing to develop and expand.

Apply Now!

If you are an experienced Systems Support Manager - Windows, Office, Active Directory and looking for a new challenge then apply now!

Systems Support Manager - Windows, Office, Active Directory - Enfield - £26,000 - £30,000

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