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Tech Support Analyst

  • Location:

    Wrexham, Wales

  • Sector:

    Application Support

  • Job type:

    Permanent

  • Salary:

    £22000 - £27000 per annum

  • Contact:

    Kai Usher

  • Contact email:

    kai.usher@oscar-tech.com

  • Job ref:

    PR/028746_1625505662

  • Published:

    18 days ago

  • Expiry date:

    2021-08-04

  • Consultant:

    Kai Usher

Role: IT Support Engineer

Location: Remote/North Wales

Salary: £22,000 - £27,000

What's in it for you:

This role is the ideal role for an IT professional who is looking to stay at the forefront of technology and is not afraid of taking on responsibility. As well as gaining access and exposure to the latest technologies and processes, you will be able to gain experience in elements of project management. The company has shown continuous growth year upon year and has only predicted further growth for the future and are now expanding their internal support team to account for that. You will have the opportunity to work for a business that is influencing commercial practices, in every sector.

The Role:

You will mange all tech triage requests, internally and externally, and be the first point of contact for initial queries, ensuring customers are well informed through to completion of their issue. You will need to be innovative when finding solutions and be skilled in troubleshooting and diagnosing a range of problems, while at the same time knowing when to escalate the issue within the hierarchy. Ticket management is key and working to team SLA's will be a common goal each week. You will need to understand and prioritise issues inline with the businesses and customer requirements.

Role requirements:

  • ITIL
  • Software/Application support experience
  • Zendesk

Apply now!

If you are an experienced IT Support Engineer looking for a business which can facilitate your progression, then stop wasting time and apply now! Opportunities like this do not last forever!

Role: IT Support Engineer

Location: Remote/North Wales

Salary: £22,000 - £27,000

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