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Technical Account Manager - REMOTE (US) - TAM, Enterprise IT

  • Location: California
  • Salary: benefits, bonus, shares
  • Job type: Permanent
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Job Description

Technical Account Manager - REMOTE (US) - TAM, Enterprise IT, APM, ITOM - Paying up to $150,000 + benefits, bonus, shares

Oscar Tech has partnered with a rapidly growing SaaS and Hybrid Cloud start-up in California that is looking for it's next Technical Account Manager to support the massive influx of Enterprise business! You will work directly with customers to ensure that technical and service excellence is delivered with every interaction - from onboarding new customers to regular on-site health checks with existing accounts.

Your core responsibilities will be:

  • Account Management - Ongoing guidance, Implementation, Deployment and providing Expert advice
  • Feature / Product Road mapping - Working with customers to understand their needs and planning accordingly
  • Issue Resolution - Ensuring priorities are established, messages are clear and optimal management of issues internally
  • Internal Communication - Feedback to Engineers and product suggestions to ensure maximum satisfaction

In order to do this you will need a strong understanding of their technical environment and be open to travel up to 45% for this customer-facing role. Your desirable (but not essential) skillset will be:

  • Strong Technical Knowledge - Infrastructure, Network, Storage and/or Cloud
  • Enterprise Software or Monitoring Solutions, Protocols, SNMP
  • APIs & Web Services
  • Application Performance Management (APM)
  • IT Management (ITOM)

An example of a typical day will be:

  • Ensuring implementations are signed-off, planned with clients and then getting hands-on with configuration
  • Create a custom scripts and address an urgent solution needed and then relay the information for future support
  • Gather requirements for a new project and contribute to documentation
  • Train clients in the benefit of features in a presentation

This role will be well suited for an individual from a Professional Services, Implementation or similar background. If you are excited by the challenges and potential rewards that a company that is disrupting the industry, then we need to talk! Contact Lee Cohen at Oscar Tech for more info.

Technical Account Manager - REMOTE (US) - TAM, Enterprise IT, APM, ITOM - Paying up to $150,000 + benefits, bonus, shares

Oscar Associates Limited is acting as an Employment Agency in relation to this vacancy.

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