Test Team Lead

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Testing & QA, Automation Testing, Manual Testing

  • Job type:


  • Salary:

    £45000 - £55000 per annum + additional benefits

  • Contact:

    Jacob Archer

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Test Team Lead - Customer Experience - up to 55k

This is your opportunity to join an established company providing communications solutions to businesses in the UK and Europe. The company has over 1500 staff throughout multiple offices in the UK.

About the Role

As a Customer Experience QA Team Lead, you will manage and lead our team of CX QAs in improving and expanding the existing test suites and technologies. This team works closely with Software Test Engineers, developers, Business Analysts, UX designers and Product Owners to understand requirements and formulate test plans to ensure they are delivering software that meets the desired and defined Customer Experience.

You will be responsible for building a capability roadmap for the team, the personal development of the people in the team, as well as ensuring continuity plans are in place. A key aspect of this will be recruitment and expanding the team, with a focus on bringing in new skills. The team initially consists of 3 engineers but has scope to increase in size.

This role is predominately concerned with understanding and assuring the end to end customer experience for the products, looking at everything a customer would hear, see and touch throughout the customer life cycle.

Responsibilities include:

  • Responsibility for the validation of the customer experience against specification.
  • Responsibility for the end-to-end quality assurance process for the customer experience.
  • Responsibility for working with internal and external suppliers to ensure the quality of the delivered product.
  • Hands on testing of the customer experience to ensure it meets specification

Essential Skills and Experience

  • Software testing experience which should include a mixture of web and mobile application testing
  • Experience of working with software development and engineering teams (ideally both in house and outsourced) to apply suitable acceptance and QA within the development cycle
  • Experience in preparing test documentation, such as test scripts and test plans
  • You will have experience of testing UX focused applications
  • You will have a good understanding of the software development life cycle
  • You'll have previous experience and be comfortable working with Agile processes and principles.
  • You will have a naturally inquisitive testing approach
  • You will be dynamic, and achievement orientated
  • You will possess great problem-solving skills
  • You will have good oral, written and presentation skills, with the ability to organise and present technical material in an easily understood manner
  • You will have experience in motivating and mentoring a team
  • You will be open & approachable
  • You will have determination to reach an end goal and work through challenges
  • You will have a proactive approach to your own personal development

APPLY NOW to become a part of a company who have been in the top 50 of The Sunday Times Best 100 Companies to work for, 3 years in a row.

Test Team Lead - Customer Experience - up to 55k

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