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1st Line Support

  • Location: Cheshire
  • Salary: £9 - £10 per hour
  • Job type: Contract
Sorry! This vacancy has now expired.


Job Description

1st Line Support

Windows | Exchange | Ticketing | VPN | VOIP | ITIL |Troubleshooting

The Role

A 1st Line Engineer with some commercial experience with Windows, Exchange, Ticketing, VPN, VOIP, ITIL and Troubleshooting, is required for a 3 month initial contract in Cheshire.

We will consider recent IT Graduates for this position.

1st Line Engineer Role Requirements

  • Respond to customer queries via inbound calls, emails, chat and web tickets
  • Work to within defined SLA's
  • Logging incidents and service requests
  • Categorizing and prioritizing service requests
  • Managing service request life cycle as per ITIL guidelines.
  • 1st Line support / troubleshooting mainly related to desktop/OS, Custom and off-the-shelf applications, Exchange related, End devices, VPN, VOIP and SharePoint
  • Remote desktop troubleshooting.
  • Escalate complex incidents / requests
  • OS and Knowledge base navigation
  • Use of Ticketing tool
  • Account Management / Password reset
  • Active listening
  • Analytical skills

The Company

The successful 1st Line Engineer will be contracting for a Software House based in Cheshire. They are looking for locally based candidates.

Apply Now!

If you are a 1st Line Engineer with an understanding of Windows, Exchange, Ticketing, VPN, VOIP, ITIL and Troubleshooting, then apply now to avoid missing out.

Interviews for this role will be commencing ASAP. To register your interest in time, please send your CV using the "Apply" button now.

Windows | Exchange | Ticketing | VPN | VOIP | ITIL |Troubleshooting

1st Line Support

Oscar Technology Limited is acting as an Employment Business in relation to this vacancy.

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