2nd Line Support Engineer - OUTSIDE OF IR35 - Manchester

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £150 - £250 per day

  • Contact:

    Luke Wood

  • Contact email:


  • Job ref:


  • Published:

    17 days ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:

    1 week

  • Consultant:

    Luke Wood

Role: Second Line Support Engineer

Day rate: £150 - £250 OUTSIDE IR35

Duration: 3 Months

Work pattern: Hybrid

Location: Manchester


  • Experienced in helpdesk, desktop or server support or administration
  • Managing user accounts in Active Directory and MS Exchange
  • Creating and building image for desktop/laptop deployment (MDT)
  • Ability to produce business standard documentation related to implementation, testing and self-help guides
  • Active Directory/Group Policy
  • Windows Server 2008/20012 and Windows 7/10
  • Microsoft Exchange 2016
  • Experience of providing customer service over telephone / email / in person
  • Managing backup schedules
  • Port patching for laptops, desktops, printers and telephones


  • Identify operational problems and contribute to their resolution, providing appropriate information to specialists, users and managers.
  • Produce and maintain technical documentation.
  • Carry out agreed operational procedures of a routine nature (such as data backups).
  • Communicate effectively with customers in order to provide high quality customer service, including technical advice and guidance where appropriate.
  • Install or remove hardware and/or software and any associated requirements working to agreed Service Levels.
  • Create and maintain end user device images. Deployment where required.
  • Maintain anti-virus software on end user devices.
  • Take ownership of IT support at non Head Office locations, providing proactive as well as reactive assistance.
  • Maintain user accounts in Active Directory, MS Exchange and other systems.
  • Undertake small to medium sized IT projects
  • Provide assistance to 3rd line engineers and the Project Management Office to develop and implement changes to the server and desktop infrastructure.

Interviews are commencing Monday/Tuesday next week

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