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CRM Project Manager - Fully Remote - Outside IR35

Project Manager

6 month initial contract

Outside IR35

Around £400 p/d

Fully Remote

My client, a Sporting Foundation, are searching for a Customer Relationship Management Project Manager. The CRM Project Manager handles relationship marketing for a company's website. They design, improve and manage initiatives that reinforce the company's customer relations, such as websites, apps and call centres.

Job role will include things such as;

  • Create customer relationship management campaigns and recommend technical improvements to get a better understanding of each visitor to the website.

  • Help optimise the CRM tools (databases, routing tools, etc.).
  • Work in conjunction with the data analyst.
  • Collect customer data and analyse them to establish an action plan to earn their loyalty. It is an ongoing optimisation effort to individualise the customer relationship.
  • Work with many colleagues, including the Email Marketing Project Manager, Web Project Manager and E-Commerce Project Manager.

The ideal candidate will have experience/skills in the following;

  • Good analytical skills, used to study the customer and email databases

  • Manage several projects at the same time
  • Comfortable interacting with the IT, marketing and sales teams
  • Salesforce
  • Customer satisfaction tools
  • Loyalty program tools
  • Emailing campaign editor tools (Emailvision, Adobe Campaign, Sarbacane, etc.)

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