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Helpdesk Engineer

  • Location: London
  • Salary: Up to £20 per hour
  • Job type: Contract
Sorry! This vacancy has now expired.


Job Description

Support Analyst

Duties:

Service Desk and Incident Management

  • Receives and handles incidents and requests following agreed procedures, resolving all within their competence.
  • Responds to requests for support by obtaining the information needed to enable incident resolution / request fulfilment and promptly allocates unresolved calls as appropriate.
  • Maintains records and advises relevant persons of actions taken
  • Maintain asset database, ensuring all IT equipment movements captured and disposals are recorded.
  • Arrange for delivery of IT equipment as require

Working hours;

Adaptable on working hours (9.30 am - 5.30pm)

Experience of:

  • Citrix
  • VOIP (Mitel)
  • Windows 10/7, Apple, Android
  • Mobile phones, Windows, Android, Applie
  • Mobile devices, Surface, Lenovo tabs, Ipad
  • O365
  • Office 201, 2013, 2016
  • Lync, Skype for Business
  • SCCM deployment
  • AV equipment

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