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IT Agency Accounts Manager - York - Up to £30,000

  • Location: North Yorkshire
  • Salary: £25000 - £30000 per annum + Remote Working & Flexitime
  • Job type: Permanent
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Job Description

Technical Account Manager - York - up to £30,000 - Training - building up 6 month pipelines, relationships with clients, wining and dining them and much more!

A rapidly expanding digital agency based in the heart of York require an enthusiastic, proactive and confident account manager to work between clients, project managers, the MD and the developers and designers to ensure client satisfaction with the delivery of digital projects across web and mobile.

Key Activities involved:

  1. Communicating with our customers regularly in order to gather feedback, request sign off, cross sell and up sell services and ensure they are 100% satisfied with the ongoing work.
  2. Working with our internal team to manage priorities, scheduling, identify issues (or potential issues) and suggest solutions - which you then work to implement.
  3. Overseeing accounts, projects and workflows to ensure maximum efficiency in a growing and dynamic team
  4. Quality assurance - ensuring that the work being delivered works as expected and that our high levels of quality are maintained in all deliverables
  5. Assessing requirements and identifying scope - you will typically pick up a project after the agreement has been completed and will be expected to lead fully from there on in. This could involve fighting back against customer requests that are out of scope or not in their best interests, and you should feel confident in your ability to do so whilst maintaining a strong relationship.
  6. Ensuring ultimate organisation - a meticulous attention to detail and somebody with unparalleled organisational skills. You should enjoy being organised, and be great at multi tasking.
  7. Ad Hoc office support - completing web content entry, small CMS modifications and learning various CMS platforms in order to provide customer support as necessary.

The correct candidate will possess all of the following attributes:

  1. Be confident
  2. A technical background will give you the edge, but is not essential
  3. Be relentless in effort and proactivity
  4. Enjoy technology, and be able to grasp new technologies quickly with direction
  5. Have exceptional written and verbal communication skills
  6. Be likeable, and form great long term relationships with our customers and staff

The following would enhance your application:

  1. Demonstrable prior experience of project management or account management, with added points for this being within a digital agency
  2. Experience with development, design, Google Docs, Google Apps, Jira, Hipchat, Slack
  3. An eye for detail - an ability to recognise when something isn't perfect and suggest how it can be made 100%
  4. Any experience with agile development
  5. A brief understanding of how websites and mobile applications work, and the various stages and components that are involved in producing each.
  6. Be an avid user of tech - love spending time online, using apps and keeping up to date with new technology trends.
  7. Be well presented and happy to travel around the UK (primarily London) to meet clients and cement strong relationships when required.
  8. A passion for your job - a clear desire to succeed will go a long way.

About the Company

They are a young team of 35 digital experts based in exceptional offices on the riverside in the heart of York. The company work with clients all over the world to deliver cutting edge websites, systems and mobile applications in a huge range of sectors, as well as building and managing their own product range (with aims to expand this side of the business over time). This is a great opportunity to make a career out of building up pipeline business and go out for dinner and get paid to go on and organise fun corporate days such as the races and the football!

What you will get:

  1. Training wherever training is required
  2. Beer Fridays in the office
  3. Full access to Perkbox:
  4. Paid Team days out - activities, drinks… you are free to make suggestions!
  5. An exciting and vibrant working environment
  6. Share options in new exciting company launched projects
  7. An ability to genuinely have an impact on an award winning agency that's going places.

Technical Account Manager - York - up to £30,000 - Training - building up 6 month pipelines, relationships with clients, wining and dining them and much more!

Oscar Technology Limited is acting as an Employment Agency in relation to this vacancy.

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