W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9pc2nhcibbc3nvy2lhdgvzl2pwzy9iyw5uzxitzgvmyxvsdc1qb2iuanbnil1d

IT Business Analyst - Agile - £55k

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Product & Project Management, Business Analysis

  • Job type:

    Permanent

  • Salary:

    £50000 - £55000 per annum

  • Contact:

    Colin Frontczak

  • Contact email:

    colin@oscar-tech.com

  • Job ref:

    PR/032098_1662111142

  • Published:

    25 days ago

  • Expiry date:

    2022-10-02

  • Startdate:

    ASAP

  • Consultant:

    Colin Frontczak

IT Business Analyst - Agile - £55k

Oscar Technology are working with a leading organisation in Manchester, supporting their search for 2 x IT Business Analysts, who will work closely with a Product Manager, Project Managers and other Business Analysts on number of customer / user focused digital platforms, from Self-Service Portals, to CRM systems and COTS packages.

The company

Our client are a market-leading organisation that are in the middle of a technology enablement programme and following a recent divestment from another business, they have more major technology projects due in the pipeline. This includes greater investment into Cloud-based platforms, major improvements into Customer facing systems and AI / Chatbots.

The role

As a Digital Business Analyst, you will be working on a range of technology projects that covers their Customer Access portals, CRM systems, payments systems, plus software used across various other business units.

There is a major initiative in place to improve the User Experience of Customer Self-Service portals, with potential for technology such as chatbots to come in at a later stage, but the ultimate end game is to drive more customer queries to online channels and improve customer NPS ratings.

You will work across a stakeholder group that includes marketing, customer services and billing, plus work with in-house technical teams & digital agency partners to gather requirements, write user stories but also support the management of product backlogs for their digital products.

In the mid-long term the role offers a varied career path in Lead Business Analysis, Product Management or even Project Management, depending on your own preferences.

Requirements

  • Previous experience as a Business Analyst
  • Good knowledge of the SDLC
  • Experience of EPICS, User Stories & Story Slicing
  • Good knowledge of Scrum
  • Comfortable running group workshops
  • Able to work with pan-European stakeholder groups
  • Experience of Process Mapping, Gap Analysis and BPMN

Other information

  • Hybrid working, 2 days a week in the office (Manchester City Centre)
  • 1 stage face-to-face interview process

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.