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software support agent

  • Location:

    Skelmersdale, Lancashire

  • Sector:

    Application Support

  • Job type:

    Permanent

  • Salary:

    £20000 - £22000 per annum

  • Contact:

    Kai Usher

  • Contact email:

    kai.usher@oscar-tech.com

  • Job ref:

    PR/028260_1619545079

  • Published:

    14 days ago

  • Expiry date:

    2021-05-27

  • Consultant:

    Kai Usher

Role: Software Support Agent

Industry: CRM Software

Location: Lancashire

Salary: £22,000

What in it for you:

Are you looking for the opportunity to work in cloud-based CRM software? Then this role could be the perfect next step for you! A leading CRM software company is offering you the chance to join their team and develop skills in an area of Technology that has seen growth year upon year. You will be supporting over 10,000 users nationwide and be one of the first points of contact for any software related issues.

The Role:

You will be Joining an established team of Software Support Agents and learning the ins and outs of all the products within the business. Your day to day will consist of handling and addressing all issues that have been escalated from the 1st line of support, while also gathering the correct documentation for any issues that need to be delivered to the 3rd line agents. As the 2nd level of support, you will be tasked with troubleshooting any issues that raised by customers, while also processing tickets according to your agreed SLA's.

Role requirements:

  • Ticketing Exposure
  • SQL
  • SLA's
  • Strong Communication Skills

Apply now!

If this role sounds like the next step in career, then apply now to be sure not to miss out!

Role: Software Support Agent

Industry: CRM Software

Location: Lancashire

Salary: £22,000

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