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Software Support Engineer

  • Location:

    Harrogate, North Yorkshire

  • Sector:

    Application Support

  • Job type:

    Permanent

  • Salary:

    Up to £35000 per annum + Plus benefits

  • Contact:

    Erica Jenkinson

  • Contact email:

    Erica.Jenkinson@oscar-tech.com

  • Job ref:

    98342_1673945734

  • Published:

    13 days ago

  • Expiry date:

    2023-02-16

  • Consultant:

    Erica Jenkinson

Software Support Engineer - Harrogate - SQL - up to £35,000 DOE

I am currently seeking a friendly and motivated Software Support Engineer for a role in Harrogate, on a hybrid basis...

The Software Support Engineer is responsible for providing technical assistance to customers and resolving software-related issues. This includes troubleshooting, debugging, and resolving customer complaints in a timely and efficient manner.

Whats in it for you?

- Hybrid Working Model
- Perkbox
- Medicash
- Company Pension Scheme (Employee 5%, Company 4%)
- Christmas break off
- Team Socials
- Salary up to £35k DOE

Responsibilities:

  • Respond to customer inquiries via phone, email, and other channels
  • Troubleshoot and debug software issues
  • Reproduce customer issues and identify root causes
  • Provide clear and concise documentation of customer issues and resolutions
  • Communicate with development teams to report and resolve software bugs
  • Provide customer training and support on software products
  • Continuously update and improve technical knowledge of software products

Qualifications:

  • Bachelor's degree in Computer Science or related field
  • Minimum of 2 years of experience in software support or related role
  • Strong technical skills and experience with programming languages and software development
  • Excellent troubleshooting and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work independently and handle multiple tasks simultaneously
  • Strong customer service orientation

Software Support Engineer - Harrogate - SQL - up to £35,000 DOE

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