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Software Support Specialist

  • Location:

    Glastonbury, Somerset

  • Sector:

    Application Support

  • Job type:

    Permanent

  • Salary:

    £19000 - £24000 per annum + Discretionary Bonus

  • Contact:

    Stella Kiselyova

  • Contact email:

    stella.kiselyova@oscar-tech.com

  • Job ref:

    PR/029988_1668776901

  • Published:

    17 days ago

  • Expiry date:

    2022-12-18

  • Startdate:

    ASAP

  • Consultant:

    Stella Kiselyova

Finance Support Consultant - Established software provider - Up to £24k + bonus + healthcare

What's in it for you?

This company offer a competitive bonus scheme along with private healthcare benefits, pay rewards, company pension scheme and your birthday off every year! The team regularly get together for socials and company events. They operate a hybrid and flexible working framework company wide and the shifts will be based around a rota across the team.

The role

As a finance support consultant you will deal with inbound and outbound calls helping resolve customer's queries and issues surrounding bespoke software applications. You will report directly to the support team leader and work as part of a tight knit team to achieve targets and ensure tickets are dealt with in a timely fashion. By developing an understanding of the accountancy products you will help customers make the most out of their software and be responsible for keeping customer's accounts up to date, working alongside the customer's account managers.

Essential

  • Excellent communication and organisational skills
  • Willingness to learn new technology & systems
  • Working knowledge of Microsoft Office
  • Willingness to work towards individual & team targets

Desirable

  • Previous work in a call centre or similar customer support role
  • Understanding of accounting software/practices

The Company

This business have seen success over more than 30 years providing integrated management software to the private and international education sector across finance and admissions, to name a couple of areas. Apart from this, they have invested substantially into the technology behind the scenes with software built on API and cloud native solutions to provide a service to customers that is consistently evolving to meet market demands. Now is a really exciting time to join them as they continue their growth into 2023!

Finance Support Consultant - Established software provider - Up to £24k + bonus + healthcare

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